[Sean P]

Hi Brad,

Have you noticed how many of your customers designs do include background? Quite a bit from the looks of it. Gradients, stock background images, solid colors, etc.

We can absolutely remove the step for you. I just want to make sure you are aware of the usage.

Let me know how you’d like to proceed!

https://cap-it.com.au/designs/

[Sean P]

Hi Brad,

When you say background option do you mean the entire Step 1: Backgrounds, or one of the background options within that step?

Either way, MyStyle users have 2 options depending on license:

1) Standard License holders can have that sort of change done for free under the support and maintenance that is covered with that license. Our support is phenomenal at the standard and managed license levels!

2) Developer License holders can purchase our UI update in the marketplace for $99, and we’ll modify the UI for just the 1 app to not include Backgrounds in the steps.

Custom Customizer UI (New or Change)

[Sean P]

Hi Mel,

Have you got it working now? Maybe you were reading “Print Image” as “Print The Image” when really print is not a verb here, it’s “THE Print Image”. So, you can click it, open in a new tab and and then save it thru your browser, or you can right click it, and then use Save As… to download it.

If you still have not gotten it working, can you screen shot for me the section where the MyStyle links are in your order data, then I can see exactly what you’re seeing?

Thanks

[Sean P]

Hi Thenasis,

Sorry, there is no way to show certain options and not others built into the plugin. There is however other ways to approach this that would allow you to use what you already have.

Really, most sites would create a default option of “not selected” of some kind of language that makes sense, that way the default can be sensible and show the user that it was not selected, instead of just being missing. For example, our skateboard site lets you add trucks and wheels and assembly to it. If you do not, we don’t just not show that field in the cart, we show like

Trucks and Wheels: None. Board only.

That way, it’s really clear to the user that the option selected is no-option, or not-selected.

If you do want to do what you’re saying, you can, however, write your own javascript that could hide any lines that had no value? That can be done right in your theme code and not even need to edit the plugin. That’s probably the fastest way I can think of getting it done.

If you need a custom development to extend our plugin to meet your needs, you can always use our Get a Quote page to get an estimate.

Thanks,

– Sean

[Sean P]

1. No

3. No

4. You will need your product template made to meet your specs. This should be the case already. You can purchase a product template and we’ll make it to your specs, but if you’ve already done this you can email our support team if there are issues with the specs at all, or if you need an adjustment to your print file setting(s).

Do you do your own fulfillment or do you want to use ours? If ours you’ll want to talk with an account manager to set that up, you can’t do that online.

Thanks

– Sean

[Sean P]

(you can right click the link and choose Save As… like any image link)

[Sean P]

Hi,

Can you screen shot your order MyStyle Data area for me? Normally there is simply a link in that area that you click for the print file.

Thanks,

– Sean

[Sean P]

Hi Tia,

Just following up on this to see if you found a resolution or if you still need a hand managing user roles and permissions in WordPress?

Thanks,

– Sean

[Sean P]

Hi Melissa,

We used to have a feature that would prompt users when they put their images too large for the DPI that is considered good quality. We actually got rid of it. We’ve tested this feature and it hurts sales and confuses users, even though it is useful. Also, it’s variable because it depends how big they put their image in their design, not just if they uploaded a large enough image, and depends on the content in the image, the type of product, the material being printed on etc. It’s not a 1-size fits all rule for images having to be a certain size.

Not to mention, we see hundreds of sales across many websites every month where users use a very low quality image, it prints somewhat pixelated, and they still receive it and love it. I would say on those sites a return or customer service issue for resolution is lower than 1 in 250 orders, which is typically handled with a refund or a reprint at no additional cost. At that rate, it’s much more cost effective to deal with resolution on a customer service level because prompting about resolution can hurt sales by upwards 30%.

The customizer out of the box without any custom development does not have the DPI threshold feature enabled or configured for your specific products and requirements (every printer is different). If you would like this feature created and configured for your app, you will want to get a quote from our sales team on setting that up, since it’s no longer a recommended or default feature (it was years ago).

Most clients have the best success by handling resolution issues post-sale, so after someone orders, customer service would address any resolution issues for orders directly. This was worked well for sites with up to about 15 orders a day. With more volume, you may want to automate that process with custom developments.

If you need a custom development for a post-order resolution check utility, as I would not recommend prompting for it pre-purchase, our sales manager would be happy to chat with you and get a quote for a solution.

Conversely, the data for all of your designs are in your database and this could be done outside of our plugin on your own website, if you want to build your own resolution checking and approval system, you could hypothetically do so!

Here’s where you can get a quote for a custom development:

Need A Quote Or Demo?

[Sean P]

Hi Mel,

When an order goes thru you will find a “MyStyle” section in each order’s details in your normal wordpress admin > woocommerce orders.

If you want to pull a print file for any design without orders, you can use the free MyStyle Design Manager add on. That will list all of your designs, with the links to the different images and the public page for the design, as shown here:

You can get the MyStyle Design Manager add-on for WP/WC in our marketplace, here:

Design Manager for MyStyle WordPress Plugin

[Sean P]

Hi Melissa,

Ah, thanks for the link, I can see an issue with your specific app’s settings and I corrected it. I think the person that created your app did not export your settings to the cloud properly, but now it’s all set.

The link you sent me works now, with the blanket template.

Let us know if you need anything else!

Thanks,

– Sean

[Sean P]

Hi Melissa,

What product ID are you using for your custom product?

I think it could just be a setup issue…?

If you send me a link I could tell you pretty quick what’s broken.

– Sean

[Sean P]

Hi Melissa,

I have just run a test with WP 4.7.1 and MyStyle 1.6.1 and it works OK for me.

Do you have Flash installed on your computer? If not, HTML5 will show automatically.

There is a checkbox in your plugin settings for HTML5 only, make sure that is NOT checked if you want the Flash version to auto play.

Please make sure you have version 1.6.1 of the mystyle plugin, there was a bug in version 1.6.0 that was fixed soon after release, and that fix starts in 1.6.1

Can you paste your WooCommerce system diagnostic here?

Are there any error messages you can copy from the page or from the console?

Thanks,

– Sean

Here’s more info on the 1.6.1 bugfix:

New Update Version 1.6.1 MyStyle Custom Product Designer Fixes Version 1.6.0 Handoff Bug

[Sean P]

Hi Tia,

Can you specify what you mean by “they can’t seem to access MyStyle correctly”?

What do you want them to do – design something on the front end, or edit settings for products on the back end?

If Front end… the default in WordPress for a user signing up on the site would be Subscriber. When they log in, they would still land in the wordpress dashboard by default, you have to set up WordPress settings or use plugins to make it so that a logged in user lands on the front end and never goes into the admin dashboard. This is outside of the scope of what MyStyle does as a plugin, and is handled entirely in WordPress. Anyone can access the saved designs by going to the link in their saved design email, or going to {yourwebsite.com}/designs/ and finding it in the gallery if it was a public design. If it was a private design, you have to log in as the author to view it (Admins can see private designs as well).

Have you tried going to your public /designs/ gallery URL?

If Back end… You can use a User Role Manager plugin for WordPress to make custom admin user roles that have access to certain portions of the admin. That is outside the scope of the customizable product features that MyStyle enables. If you have a managed license, your account manager can probably open a ticket for this to be set up for you. If you have the Design Manager installed, you can set up a new role like Admin that only has access to the Design Manager, but that’s more to do with custom permissions and roles in wordpress than MyStyle, you can manage any plugin page’s access that way.

If you can describe the user experience you want to happen, I can point you in the right direction of some plugins that might help.

[Sean P]

No problem!

thanks for using mystyle

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