Simply put, MyStyle is not working

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  • #7986
    Kevin PKevin Parker
    Participant

    I recently installed your platform into my WordPress site… to get started, I am only trying to make the water bottle customizer work. I followed all documentation I could find. (It would be REALLY nice to have a section on the troubleshooting forum for new users/or new installations!)

    Simply put, MyStyle is not working. When I visit the page where the form is supposed to appear, it’s blank. I don’t know what to do, this feels like a very basic setup issue, are there any articles that you can point me to do to troubleshoot from? I’ve been all over this customer service forum, to no avail.

    I am a paying customer, and will likely use MyStyle for many years to come, but I need help getting this working.

    #7988
    Sean PSean P
    Keymaster

    Hi Kevin,

    The issue with your site is it’s SSL.

    We do not support SSL out of the box, you would need a custom setup for that, which can get expensive. If you would like a quote on that, please use our Free Quote page.

    The cheaper solution is to do some custom development of your own to exclude the customizer pages from SSL. That means they should have URLs that start with http://, not https://. If you switch those pages like /customize/ over, they will work.

    Small note, you can see in the address bar where the red X is (in chrome) that the SSL is not valid. This is because things like your logo in your header are linked to http:// URLs. You will also need a valid SSL certificate.

    SSL is not necessary for every page in your website, but it is essential for your checkout and payment pages, like /cart/ and /checkout/ etc. You can control whether or not your whole site or just checkout if forced to SSL in your WooCommerce settings.

    Related, old post:

    https://mystyleplatform.com/forums/topic/ssl-sites-https/

    #7989
    Sean PSean P
    Keymaster

    Hi Kevin,

    Here’s your website’s customize page without https:// (http://) and you can see it works fine.

    http://www.mypowis.com/?product_id=10&h=eyJwb3N0Ijp7InF1YW50aXR5IjoxLCJhZGQtdG8tY2FydCI6MTB9fQ=

    Thanks,

    – Sean

    #7991
    Kevin PKevin Parker
    Participant

    Thank you!!!

    #7996
    Sean PSean P
    Keymaster

    No problem!

    thanks for using mystyle

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