Word Press Plug In

[M K]

HI,

My developer has installed the latest version of word press (4.71), yet we can not seem to load the flash player version of the design tool. Only the html version is working.

This is the following error messages I have received. Can you please advise what the problem may be?

Warning: This plugin has not been tested with your current version of WordPress.

Word press 4.71
+ plugin 1.6.1
= Not enough data

What version do we need to install of word press Or what is the problem?

Thanks

[Sean P]

Hi Melissa,

I have just run a test with WP 4.7.1 and MyStyle 1.6.1 and it works OK for me.

Do you have Flash installed on your computer? If not, HTML5 will show automatically.

There is a checkbox in your plugin settings for HTML5 only, make sure that is NOT checked if you want the Flash version to auto play.

Please make sure you have version 1.6.1 of the mystyle plugin, there was a bug in version 1.6.0 that was fixed soon after release, and that fix starts in 1.6.1

Can you paste your WooCommerce system diagnostic here?

Are there any error messages you can copy from the page or from the console?

Thanks,

– Sean

Here’s more info on the 1.6.1 bugfix:

New Update Version 1.6.1 MyStyle Custom Product Designer Fixes Version 1.6.0 Handoff Bug

[M K]

Hi Sean,

The html version works but the flash doesn’t. I did wonder if it was my computer but I seem to have no trouble viewing/using the flash version on your example websites. And I just updated flash as well.

I have forwarded this to my developer so I will get back to you shortly.

Thanks

[Sean P]

Hi Melissa,

What product ID are you using for your custom product?

I think it could just be a setup issue…?

If you send me a link I could tell you pretty quick what’s broken.

– Sean

[M K]

Hi Sean,

I need to order a custom product template, however we are just testing it with the blanket here, https://myinstamat.com/product/257/

[Sean P]

Hi Melissa,

Ah, thanks for the link, I can see an issue with your specific app’s settings and I corrected it. I think the person that created your app did not export your settings to the cloud properly, but now it’s all set.

The link you sent me works now, with the blanket template.

Let us know if you need anything else!

Thanks,

– Sean

[M K]

Fantastic, thank you Sean! I will pass this on to him.

Regards,
Melissa

[Author]

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