[Sean P]

Hi Tia,

If you still need help I’d recommend speaking with Miguel who can hook our dev team up with you to fix your site beyond the customizer itself (responsive issues, CSS issues, SEO, whatever).

This form will go directly to Miguel:

Need A Quote Or Demo?

Thanks,

– Sean

[Sean P]

Hi Tia,

Do not edit plugin files like the CSS file you noted. If you do that, and you update the plugin, your version would be overwritten by the update. That’s why you never mess with core wordpress or plugin code or files in general.

One place you can put CSS is in your child theme CSS file. But you may have inheritance issues depending on your theme and CSS code.

The easier place to put the example code is directly in the /customize page. Go to your page list, edit the “Customize”, go to the code view (Text tab) and paste it at the bottom of the page beneath any MyStyle shortcodes that may be in there. Do not remove the shortcodes. Here’s the example code again that you can paste directly into the page:

<style>
body.mystyle-customize {
  min-width: 950px;
}
</style>

[Sean P]

Haha, indeed!

No problem, thanks for using the forum!

[Sean P]

Hi Andy,

Actually now that I have double-checked, your API Key and Secret were sent out at 11am this morning (PST).

Can you please check your email again with the email you signed up with? Also check spam in case it went in there by mistake.

If you still can’t find the email, please email customerservice@mystyleplatform.com and they can resend it to you.

Thanks,

– Sean

[Sean P]

Hi Tia,

Yeah unfortunately since our Add-Ons (not the main plugin) are all hosted here in our marketplace and not in the WordPress.org marketplace, the automatic-update link in your plugin list will not show that an update is needed. Only our main plugin will show that it needs to be updated.

To see what plugins you’ve purchased or downloaded from our marketplace and see the version numbers that are current, go to “My Account” here on our site, and look under “Available Downloads” – there you will see every plugin or downloads you’ve gotten through our site, and there will be new versions automatically listed there as the download. You can compare those to the version numbers in your WP admin.

Please note that if a plugin cannot be auto-updated from the wordpress admin, you will need to deactivate the old one, delete it, then upload the new version, and activate it. This will not delete any of your Designs or data, it will only delete the old plugin files to allow you to upload new ones, otherwise wordpress would give you an error message that the files already exist.

For “Delete Designs” functionality, you will need Design Manager 1.1.0 or higher.

Download it here if you’ve already downloaded it before:

https://www.mystyleplatform.com/my-account/

If you haven’t downloaded it before or don’t have access to your account, you can get it from the marketplace here:

Design Manager for MyStyle WordPress Plugin

[Sean P]

Hi Tia,

Fixing website design issues is outside of the scope of what our WP plugin does. The page layout is actually entirely in your Theme and not in our plugin. So, typically you’d want to get your Theme author or developer to fix that for you, but we do offer dev services by the hour for Standard License customers and up.

If you yourself are not able to handle basic CSS and HTML we would definitely not recommend going it alone with our Developer License. The Developers Licenses are intended for Developers only, and this code fix you’re looking for is very common for a competent developer. The idea here is that for a fully competent developer that needs no technical support for anything beyond of our out-of-the-box features, we can make the price very cheap. On this lowest level of pricing we can’t afford to do WordPress contracting, but we do have another License you can use where we can take on work requests like that.

If you would like us to jump in and help you with your wordpress child theme overrides, you can upgrade to a Standard License where we can do custom developer services for you.

To upgrade, just go to your My Account page and use the upgrade button next to your subscription to upgrade to Standard and then we can open new work orders for you to take care of your custom web development needs.

You can also reach out directly to our Sales dept by emailing Miguel, or using our Get a Quote Form here:

Need A Quote Or Demo?

Thanks,

– Sean

[Sean P]

Hi Aliasgar,

Thanks for debugging.

Sounds like it’s definitely the Product Option Plugins you mentioned.

Why are you needing to use Product Option plugins? Have you tried using our Product Add Ons plugin? That will let you manage add-ons to product similar to Attributes / Options but we know it’s compatible and stable. It’s also nice that it lets you apply add-ons to entire categories or tags of products, speeding up setup time a lot. I’m not sure if it will fit your needs but at least we know it does work.

One thing that the customizer does do is bundle product option data in a long encoded hash to send thru to be unpacked in the add to cart flow. If your Product Option plugins are modifying WooCommerce’s data format in some way it may be breaking the parsing or invalidating the JSON object in some way, I’m not sure, but that may be the issue with the third party plugin making changes to how WC normally sends thru product options and product add ons.

Do you have access to your server error log? If you can tail your server error log and then run the save / add-to-cart portion of the UX and catch what the error is, we may be able to put out an update that will fix it.

Thanks,

– Sean

[Sean P]

Hi Tia,

Our latest release of the plugin supports deleting and editing designs.

You can update from your WP admin and test it out. Be careful, though, as the delete feature is permanent so once you delete a design, you cannot undo or un-delete it.

Thanks,

– Sean

[Sean P]

Also noticed that you’re using product add-ons or product attirbutes. These get bundled up in the URL to pass thru to cart. Another possibility is special characters in your attributes could be messing up the encoding and decoding… I don’t think that would happen but it is another unique thing about your product setup, so you could also remove special product attributes and test to see if that changes anything.

Once you figure out what is causing the issue, please let us know so we can try to reproduce it.

[Sean P]

Hi,

Add to Cart seems to be working OK on many other installs with the same version. Here’s some steps you can use to try to debug this:

1) Make sure MyStyle plugin is the most up to date version

2) Activate a different theme and test without your theme to verify if it’s a Theme issue

3) De-activate all plugins and test to verify if it’s a plugin conflict issue

We also have development services available if you are not able to get it working yourself.

Can you paste your WooCommerce diagnostic information here?

That will give us more info about your system.

Thanks,

– Sean

[Sean P]

Hi Tia,

You may need to adjust your Viewport tag.

The HTML5 / Mobile customizer can go responsive but it’s honestly better not to so that people can have the 2 column layout.

You can also force your page width to 950px with CSS something like this:

<style>
body.mystyle-customize {
  min-width: 950px;
}
</style>

You can still make the page collapse responsively as well, with some development work if that’s what you want, but the UX is worse having to scroll down and up all the time to see what’s happening. That’s why we typically force the page open to 950px (the width of the landscape HTML5 customizer for 2 col layout) on most of our sites.

If some phones do not zoom / fit the page to the screen, it may be because the Meta Viewport tag on your site is probably trying to set to device width, with initial-scale 1. Really, to force a page open with proper zoom from all phones to fit to screen you usually want the viewport meta tag to be content=”width=950″

Unfortunately, the Viewport tag is outside of the scope of what our plugin does on page, so the plugin will not modify it for you. You’d need to do some development work to force the viewport tag to values that fit the app (JQuery for example can take care of the viewport tag on page ready and on window resize events).

[Sean P]

Hi Tia,

On a side note, if you want to create a design for reload on another product, you can create a new product in WooCommerce, then set the Design ID of the design you want to load on it in the Advanced options section in the MyStyle Tab, beneath where you enter the mystyle Custom Product ID.

If you do this, that new product will always load that saved design, no matter what product template you set it to load.

When you use a design from a different product, the sizes and aspect ratios will often be different. When the design is loaded on any other product template, the MyStyle app will do it’s best to transpose the design proportionally onto the new product, moving things around so that it fits the new size as best as possible.

The transpose process is not perfect, but works pretty well. It really just depends how different and how far off the product template is from the one used when creating the design. If they’re both wide rectangles, for example, it will work great. If one is a tall rectangle, and the other is a wide rectangle, for example, it will have a harder time shifting the objects around proportionally, but will still try it’s best to do so.

[Sean P]

Hi Tia,

Your request has been completed.

Happy to say that the latest version of the plugin does come now come with a public design gallery, public and private designs, and some more fixes.

The Design Manager also has a new release today that links thru to design profile pages and more.

Once you have the most updated plugin, go to your website with the URL /designs/ to see the public gallery.

Thanks,

– Sean

[Sean P]

Hi Tia,

An update was shipped last week that should fix this issue.

Please update to the latest version of the plugin and try again.

Thanks,

– Sean

[Sean P]

Hi Tia,

There is no public design gallery included with the basic plugin, we build these custom traditionally.

The designs are marked and stored in the data so that if you want to build your own design gallery, or have us do it, the data is there for their preferences.

With the recent version, the plugin emails the user a link to the design profile page where their design is shown, and can be reloaded or added to cart. If their email link is shared, the private setting will also prevent private designs from being seen by anyone but the author logged in.

Our upcoming release is going to have more updates for security around private designs, as well as an index of all designs for search engines to crawl.

UPDATE: The plugin now comes with a public design gallery, pages for saved designs, and public/private controls by the design author that are respected in the gallery.

UPDATE: You can now delete designs with the Design Manager add on, which is free here on our site. Enjoy.

– Sean

[Author]

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