Tagged: Product Options
- This topic has 6 replies, 2 voices, and was last updated 8 years, 8 months ago by
Sean P.
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AuthorPosts
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September 26, 2016 at 11:24 am #7409
Aliasgar khambati
Participanti have an issue that After creating product in customizer, its not adding product to woocommerce cart. Every time we add its showing cart empty.
September 26, 2016 at 11:29 am #7410Aliasgar khambati
ParticipantYou may try the same at link https://180.92.175.7/~qamarframes/qf/product/canvas-10-x-8-portrait-size/
September 27, 2016 at 4:25 pm #7418Sean P
KeymasterHi,
Add to Cart seems to be working OK on many other installs with the same version. Here’s some steps you can use to try to debug this:
1) Make sure MyStyle plugin is the most up to date version
2) Activate a different theme and test without your theme to verify if it’s a Theme issue
3) De-activate all plugins and test to verify if it’s a plugin conflict issue
We also have development services available if you are not able to get it working yourself.
Can you paste your WooCommerce diagnostic information here?
That will give us more info about your system.
Thanks,
– Sean
September 27, 2016 at 4:26 pm #7419Sean P
KeymasterAlso noticed that you’re using product add-ons or product attirbutes. These get bundled up in the URL to pass thru to cart. Another possibility is special characters in your attributes could be messing up the encoding and decoding… I don’t think that would happen but it is another unique thing about your product setup, so you could also remove special product attributes and test to see if that changes anything.
Once you figure out what is causing the issue, please let us know so we can try to reproduce it.
September 28, 2016 at 2:36 am #7425Aliasgar khambati
ParticipantWordPress Environment
Home URL: https://180.92.175.7/~qamarframes/qf
Site URL: https://180.92.175.7/~qamarframes/qf
WC Version: 2.6.4
Log Directory Writable: /home/qamarframes/public_html/qf/wp-content/uploads/wc-logs/
WP Version: 4.6.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
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Language: en_US
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Server Info: Apache/2.2.27 (Unix) mod_ssl/2.2.27 OpenSSL/1.0.1e-fips mod_bwlimited/1.4
PHP Version: 5.4.31 – We recommend a minimum PHP version of 5.6. See: How to update your PHP version
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.37.1, OpenSSL/1.0.1e
SUHOSIN Installed: –
MySQL Version: 5.5.52 – We recommend a minimum MySQL version of 5.6. See: WordPress Requirements
Max Upload Size: 8 MB
Default Timezone is UTC:
fsockopen/cURL:
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DOMDocument:
GZip:
Multibyte String:
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Database
WC Database Version: 2.6.4
woocommerce_sessions
woocommerce_api_keys
woocommerce_attribute_taxonomies
woocommerce_downloadable_product_permissions
woocommerce_order_items
woocommerce_order_itemmeta
woocommerce_tax_rates
woocommerce_tax_rate_locations
woocommerce_shipping_zones
woocommerce_shipping_zone_locations
woocommerce_shipping_zone_methods
woocommerce_payment_tokens
woocommerce_payment_tokenmeta
MaxMind GeoIP Database: /home/qamarframes/public_html/qf/wp-content/uploads/GeoIP.dat
Active Plugins (15)
Admin Customizer by Nilambar Sharma – 2.0
Contact Form 7 by Takayuki Miyoshi – 4.5.1
Dynamic To Top by Matt Varone – 3.4.2
Flatty – UI Admin Theme by michelemarri – 1.2.4
Formidable by Strategy11 – 2.02.06
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Maintenance by fruitfulcode – 3.1.1
MyStyle by mystyleplatform – 1.4.9
WooCommerce Credit Card Payment Gateway – PayTabs by PayTabs – 2.1
WooCommerce TM Extra Product Options by themecomplete – 4.3.2
WooCommerce by WooThemes – 2.6.4
WP Admin UI Customize by gqevu6bsiz – 1.5.10
WP BackItUp by Chris Simmons – 1.13.1
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Currency Position left_space
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Cart: #6 – /cart/
Checkout: #7 – /checkout/
My Account: #8 – /my-account/
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Product Types: external (external), grouped (grouped), simple (simple), variable (variable)
Theme
Name: Illdy
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All Rights Reserved ©September 28, 2016 at 2:41 am #7426Aliasgar khambati
ParticipantBelow links contains all woocommerce system status snaps:
Snap 1: https://prntscr.com/cnaia9
Snap 2: https://prntscr.com/cnaijg
snap 3: https://prntscr.com/cnaipt
snap 4: https://prntscr.com/cnaivjPlz resolve the issue.
Without enabling options and variable products its working fine.
But when enabling option plugins and variable product option its not able to add to cart.
When some times its adding to cart that only for base amount and not with option.September 28, 2016 at 10:30 am #7428Sean P
KeymasterHi Aliasgar,
Thanks for debugging.
Sounds like it’s definitely the Product Option Plugins you mentioned.
Why are you needing to use Product Option plugins? Have you tried using our Product Add Ons plugin? That will let you manage add-ons to product similar to Attributes / Options but we know it’s compatible and stable. It’s also nice that it lets you apply add-ons to entire categories or tags of products, speeding up setup time a lot. I’m not sure if it will fit your needs but at least we know it does work.
One thing that the customizer does do is bundle product option data in a long encoded hash to send thru to be unpacked in the add to cart flow. If your Product Option plugins are modifying WooCommerce’s data format in some way it may be breaking the parsing or invalidating the JSON object in some way, I’m not sure, but that may be the issue with the third party plugin making changes to how WC normally sends thru product options and product add ons.
Do you have access to your server error log? If you can tail your server error log and then run the save / add-to-cart portion of the UX and catch what the error is, we may be able to put out an update that will fix it.
Thanks,
– Sean
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