Cart Empty

[Aliasgar khambati]

i have an issue that After creating product in customizer, its not adding product to woocommerce cart. Every time we add its showing cart empty.

[Aliasgar khambati]

You may try the same at link http://180.92.175.7/~qamarframes/qf/product/canvas-10-x-8-portrait-size/

[Sean P]

Hi,

Add to Cart seems to be working OK on many other installs with the same version. Here’s some steps you can use to try to debug this:

1) Make sure MyStyle plugin is the most up to date version

2) Activate a different theme and test without your theme to verify if it’s a Theme issue

3) De-activate all plugins and test to verify if it’s a plugin conflict issue

We also have development services available if you are not able to get it working yourself.

Can you paste your WooCommerce diagnostic information here?

That will give us more info about your system.

Thanks,

– Sean

[Sean P]

Also noticed that you’re using product add-ons or product attirbutes. These get bundled up in the URL to pass thru to cart. Another possibility is special characters in your attributes could be messing up the encoding and decoding… I don’t think that would happen but it is another unique thing about your product setup, so you could also remove special product attributes and test to see if that changes anything.

Once you figure out what is causing the issue, please let us know so we can try to reproduce it.

[Aliasgar khambati]

WordPress Environment
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WC Database Version: 2.6.4
woocommerce_sessions
woocommerce_api_keys
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woocommerce_order_items
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woocommerce_tax_rates
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Active Plugins (15)
Admin Customizer by Nilambar Sharma – 2.0
Contact Form 7 by Takayuki Miyoshi – 4.5.1
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[Aliasgar khambati]

Below links contains all woocommerce system status snaps:

Snap 1: http://prntscr.com/cnaia9
Snap 2: http://prntscr.com/cnaijg
snap 3: http://prntscr.com/cnaipt
snap 4: http://prntscr.com/cnaivj

Plz resolve the issue.

Without enabling options and variable products its working fine.
But when enabling option plugins and variable product option its not able to add to cart.
When some times its adding to cart that only for base amount and not with option.

[Sean P]

Hi Aliasgar,

Thanks for debugging.

Sounds like it’s definitely the Product Option Plugins you mentioned.

Why are you needing to use Product Option plugins? Have you tried using our Product Add Ons plugin? That will let you manage add-ons to product similar to Attributes / Options but we know it’s compatible and stable. It’s also nice that it lets you apply add-ons to entire categories or tags of products, speeding up setup time a lot. I’m not sure if it will fit your needs but at least we know it does work.

One thing that the customizer does do is bundle product option data in a long encoded hash to send thru to be unpacked in the add to cart flow. If your Product Option plugins are modifying WooCommerce’s data format in some way it may be breaking the parsing or invalidating the JSON object in some way, I’m not sure, but that may be the issue with the third party plugin making changes to how WC normally sends thru product options and product add ons.

Do you have access to your server error log? If you can tail your server error log and then run the save / add-to-cart portion of the UX and catch what the error is, we may be able to put out an update that will fix it.

Thanks,

– Sean

[Author]

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