Private Designs Not Adding To Cart

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    Sean PSean P

    Hi Bryce,

    Can you verify which version of the plugin you are running? This issue was addressed a few versions ago when private designs were first supported.

    Be sure you have the most current version.

    As a typical debugging method, try to use a default theme with your other plugins disabled to verify that the behavior isn’t caused by any conflicts with a plugin or with a custom theme that is trying to affect the shopping cart.

    If you want you can paste your WooCommerce system dianostic here. Your version of WooCommerce may also be a factor.

    If you can send me a link to you example, I can have a look at it.


    – Sean

    Bryce HBryce1989

    I am using version 1.5.0

    the website is

    ### WordPress Environment ###
    Home URL:
    Site URL:
    WC Version: 2.6.7
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    WP Version: 4.6.1
    WP Multisite: –
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    Language: en
    ### Server Environment ###
    Server Info: Apache/2.4.23
    PHP Version: ❌ 5.4.45 - We recommend a minimum PHP version of 5.6. See: How to update your PHP version
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    ### Active Plugins (22) ###
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    Limit Login Attempts: by Johan Eenfeldt – 1.7.1
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    MyStyle Design Manager: by MyStyle – 1.0.1
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    Sean PSean P

    Hi Bryce,

    Looks like your up to date.

    I just tried your site with Google Chrome and the Flash customizer, and made 2 designs, one with Public checked, and one with it unchecked (uncheck the box for show in public gallery in customizer step 4).

    Both items show up for me in the cart OK and I have not logged in.

    Here’s the screen shots of each design in my cart, first was public, second was private.

    Screenshot of 1 Public and 1 Private design in the cart.

    I don’t see any issues here. Can you test with 24×12 magnets product and verify it works for you too? Maybe something specific to your product set up is breaking it for some products and not others?

    Maybe check your browser security settings as well. Perhaps you are blocking browser data or cookies or something that would block you from being known as the author of the design?

    Sean PSean P

    Hi Bryce,

    You have an outdated MyStyle Design Manager add on.

    These add ons are not in the WordPress Marketplace, so they will not automatically prompt you for update in your plugins list. You have to manually delete your old plugin, and then upload / install the new version.

    You have Design Manager 1.0.1, please get the current version from our site (should be version 1.1.0 or higher).

    This will help fix some issues with Private designs that you may find in other pages of the site, like the design gallery. It also adds the ability to delete designs from inside the admin.

    If you’ve already downloaded that plugin add on before, you can log in and then go to My Account to download it again:

    My Account

    If not, you can purchase it for free through our marketplace and that will give you a download link:

    Design Manager for MyStyle WordPress Plugin


    Bryce HBryce1989

    Hi Sean,

    I have updated the Design Manager and everything seems to be working except when I use one of my emails ( This email address still gives me the private design message and doesnt add anything to the cart.

    Also, I signed up for Mystyle with a different email than I would like the designs to be sent from. Currently the designs are being sent to the customers from but is there a way to change this to


    Sean PSean P

    Hi Bryce,

    Glad updating the Design Manager fixed it.

    I’m assuming that designs made with the private setting can not be viewed with your other email address because that address is not the same as the author address, and thus the plugin is trying to only show the design to the author – whether that be in the cart, in the design gallery, on it’s design profile page, etc. If you are logged in as an ADMIN account, though, you should be able to see all designs – private included. Try clearing your cache, clearing your cookies, etc and starting from scratch.

    The outbound email that your WordPress site uses is where the MyStyle emails come from, there is not a different setting for this. You should be able to change your email settings in the normal wordpress and woocommerce settings.

    If you like, you can try out our Email Manager for even more control over the outbound emails. This add on hooks into the WooCommerce email template for a much better looking email for design-saved confirmations, and allows you to edit the content of that automatic email:

    Email Manager Add-On for MyStyle WordPress Plugin

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