Print Image link not working

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  • #10751
    Tia WTia Williams
    Participant

    i am using the mystle design manager and when i click print image it is opening the same page and does not allow me to download the image. I also tried right clicking and cannot download the image. Essentially I can’t download the designs. I need assistance asap.

    #10758
    Sean PSean P
    Keymaster

    Hi Tia,

    Can you send me a link to an example design on your site that is having the issue so I can reproduce it?

    Thanks,

    – Sean

    PS: Here are some guidelines for bug reports to be investigated and diagnosed much faster:

    https://mystyleplatform.com/forums/topic/general-bug-report-format/

    #10770
    Sean PSean P
    Keymaster

    Hi Tia,

    Just following up to see if you were able to resolve your issue.

    You may want to verify that your versions are up to date with our most current releases. For the design manager, download it again from our site here under your account’s downloads. Remove yours and install the current version. This should eliminate any bugs as far as we know.

    Thanks,

    – Sean

    #11191
    Sean PSean P
    Keymaster

    Hi Tia,

    We’re going to assume by no response that your issue was resolved and close the ticket. Please get in touch if you have any more issues we can help you with!

    Thanks!

Viewing 4 posts - 1 through 4 (of 4 total)
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