- April 4, 2016 at 7:24 pm #4896GustavoParticipant
Hello I just installed MyStyle PLugin and insterted the APi info form my membership however when Im crewating a product and put the template Id on it the customizer doesnt show. Is there any additional requirement for products other than clicking the Customizable product checkbox and entering the template id? I checked the customize page shortcode fixer and says that page is working fine. Please helpApril 5, 2016 at 1:32 pm #4901
If you’ve put in a valid app ID and license key and product ID it should work fine.
If you could, please email your App ID and a link to your site so we can look at your setup to help debug. Send your info privately (not here on the forum) to:
CustomerService@mystyleplatform.com and we’ll get a ticket started for you.
Also, if you want you can include your “System Status” info from your WooCommerce admin menu and that will help us identify your exact plugins and versions that you’re using in case there’s a conflict somewhere.
– SeanApril 5, 2016 at 1:36 pm #4902
Also, should have noted this first-
As with any plugin related issue, make sure your WooCommerce and any other plugins or add-ons you might be using are up-to-date. Various issues are fixed in newer versions of all plugins, including ours, which may provide some bug fixes.February 6, 2017 at 5:18 pm #8776
My templates did not load with the additional designs plugin is there something I am missing? Plugins loaded correctly just not seeing any templates that are included. Mystyles templates is empty.February 7, 2017 at 2:00 pm #8785
The plugin facilitates the integration of the app with your website.
You have to set up your products and enter the correct template IDs from your WooCommerce admin.
Sample Product Template IDs can be found on our Print Product Catalog page. If you need a specific product template, please contact us for a quote for us to create it. If it’s a simple product that should not need anything special, you can purchase product template creation services is in our Marketplace in either single (1), 3-pack, or 10-pack bundles.February 7, 2017 at 4:58 pm #8804
There are currently no designs available from the mystyles design plugin how do I import the sample templates that are available?February 7, 2017 at 7:25 pm #8806
I do not have access to the cloud
* All licenses cover the customizer’s data usage, cloud image hosting (designs), & automatic updates.February 8, 2017 at 9:44 am #8812
I Now have access to cloud files Thank You!February 13, 2017 at 12:40 pm #8852
Is everything working OK for you now, Matt?
– SeanFebruary 27, 2017 at 2:10 pm #9225
I’ll take the silence as a good sign that you’re not having any issues now.
Closing this ticket. Please open another if you still have any issues we can help with.
- The topic ‘Adding Products’ is closed to new replies.