Display not correct – download abilities not working

[bradaet]

Hi. I am having issues with Mystyle
1 – the design work space is showing a black box that is outside the design area

2 – i am unable to download print quality files of the order. It is showing rendering very small and changes the fonts used

website – http://www.printem.com.au Example Design Id: 440910. I am having the same issue with many files.

Look forward to your help with this

Brad

[Sean P]

Hi Brad,

Did you recently update WP, WC, MyStyle or anything that you think caused the bug? Make sure to take our latest update for the plugin from your WP admin, too.

I just tried your site and made a phone case OK. Can you link me to the product or a design on the product that has the issue? It may be specific to a single product template.

Thanks,

– Sean

[bradaet]

I have updated the plug in to Mystyle CPD is V3.7.0. Design style manager is V1.0.1

Can you email me direct your contact details and I will send you through screen shots to show you what I mean

On the renderer (V3.13.1) The Original uses one font, the Print render replaces the font with another one

The SVG file is tiny, about 5% of final print size
The JPG file requires me to redesign the mug with their photo

Fonts and design elements dont show on final print

my email is brad@aet.com.au Please send me through some contact details so we can sort this quickly (I am happy to ring you as we are international)

Thanks

[Sean P]

Hi Brad,

I’ve emailed you.

Sounds like your product template may need an update.

Secondly, after the update the print render should come out as needed. I can help you with the font issue via email.

Thanks

[Author]

Posts