Display not correct – download abilities not working Home › Forums › Support › Display not correct – download abilities not working Tagged: Fonts, Print Render, product templates This topic contains 3 replies, has 2 voices, and was last updated by Sean P 5 months, 3 weeks ago. Viewing 4 posts - 1 through 4 (of 4 total) Author Posts October 23, 2018 at 2:41 pm #16069 bradaetParticipant Hi. I am having issues with Mystyle 1 – the design work space is showing a black box that is outside the design area 2 – i am unable to download print quality files of the order. It is showing rendering very small and changes the fonts used website – http://www.printem.com.au Example Design Id: 440910. I am having the same issue with many files. Look forward to your help with this Brad October 23, 2018 at 3:16 pm #16070 Sean PKeymaster Hi Brad, Did you recently update WP, WC, MyStyle or anything that you think caused the bug? Make sure to take our latest update for the plugin from your WP admin, too. I just tried your site and made a phone case OK. Can you link me to the product or a design on the product that has the issue? It may be specific to a single product template. Thanks, – Sean October 23, 2018 at 4:06 pm #16075 bradaetParticipant I have updated the plug in to Mystyle CPD is V3.7.0. Design style manager is V1.0.1 Can you email me direct your contact details and I will send you through screen shots to show you what I mean On the renderer (V3.13.1) The Original uses one font, the Print render replaces the font with another one The SVG file is tiny, about 5% of final print size The JPG file requires me to redesign the mug with their photo Fonts and design elements dont show on final print my email is firstname.lastname@example.org Please send me through some contact details so we can sort this quickly (I am happy to ring you as we are international) Thanks October 23, 2018 at 4:24 pm #16077 Sean PKeymaster Hi Brad, I’ve emailed you. Sounds like your product template may need an update. Secondly, after the update the print render should come out as needed. I can help you with the font issue via email. Thanks Author Posts Viewing 4 posts - 1 through 4 (of 4 total) The topic ‘Display not correct – download abilities not working’ is closed to new replies.