Display not correct – download abilities not working

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This topic contains 3 replies, has 2 voices, and was last updated by Sean P Sean Powell 1 month, 3 weeks ago.

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  • #16069
    Bradaet
    bradaet
    Participant

    Hi. I am having issues with Mystyle
    1 – the design work space is showing a black box that is outside the design area

    2 – i am unable to download print quality files of the order. It is showing rendering very small and changes the fonts used

    website – http://www.printem.com.au Example Design Id: 440910. I am having the same issue with many files.

    Look forward to your help with this

    Brad

    #16070
    Sean P
    Sean Powell
    Keymaster

    Hi Brad,

    Did you recently update WP, WC, MyStyle or anything that you think caused the bug? Make sure to take our latest update for the plugin from your WP admin, too.

    I just tried your site and made a phone case OK. Can you link me to the product or a design on the product that has the issue? It may be specific to a single product template.

    Thanks,

    – Sean

    #16075
    Bradaet
    bradaet
    Participant

    I have updated the plug in to Mystyle CPD is V3.7.0. Design style manager is V1.0.1

    Can you email me direct your contact details and I will send you through screen shots to show you what I mean

    On the renderer (V3.13.1) The Original uses one font, the Print render replaces the font with another one

    The SVG file is tiny, about 5% of final print size
    The JPG file requires me to redesign the mug with their photo

    Fonts and design elements dont show on final print

    my email is brad@aet.com.au Please send me through some contact details so we can sort this quickly (I am happy to ring you as we are international)

    Thanks

    #16077
    Sean P
    Sean Powell
    Keymaster

    Hi Brad,

    I’ve emailed you.

    Sounds like your product template may need an update.

    Secondly, after the update the print render should come out as needed. I can help you with the font issue via email.

    Thanks

Viewing 4 posts - 1 through 4 (of 4 total)

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