Customizer UI too complex

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This topic contains 3 replies, has 2 voices, and was last updated by Sean P Sean P 1 month ago.

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  • #17879
    Razvan P
    Razvan P
    Participant

    Hello!

    My name is Andrei Magureanu and i’m a web developer at Musket Ltd., an advertising and web dev company that builds websites among other things for our customers.

    We’re currently implementing your MyStyle plugin on a website for a client with a specific need to upload photos that are resized and cropped to fit a number of canvas types. The plugin works great so far and we’re happy with the responsiveness and its ease of integration with WooCommerce. However, we would like to ask about certain features of the MyStyle uploader UI which we need to modify to fit the needs of our client.

    I do understand that you charge for the personalisation of the UI (and it’s a substantial amount more than we can afford to pay for what we need changed at the moment). We’re trying to REMOVE some elements of the UI which we don’t need, so I’m looking to get some assistance in this regard. We managed to remove the “1.Background” option by typing “no-bg” into the “alternate UX”,and what we further want is the following:

    – to remove all the options under “2.Images” apart from UPLOAD PHOTO and DELETE PHOTO from the UI
    – to remove the “3.Text” option from the UI

    We’re trying to make the UX as simple for visitors as possible, so removing these unnecessary functionalities would help a lot.

    Kind Regards,

    Andrei Magureanu, Web Developer at Musket

    • This topic was modified 2 months, 3 weeks ago by Razvan P Razvan P. Reason: adding tags
    • This topic was modified 1 month ago by Sean P Sean P.
    #17893
    Sean P
    Sean P
    Keymaster

    Hello Andrei,

    There is no support for removing the UI requested currently.

    The alternate UX option you used so far to remove BG could be expanded upon to include the additional steps.

    We can do a custom programming on our end to add another alternate UX for your use case, called something like “image-upload-only”, however that will require you to either upgrade your license to Managed and use the included dev time (5 hrs), or upgrade to Standard License (1 hr) and add on any custom development time as needed. The development project to remove those steps, buttons and add support for the new alternate UX, test and push to production and test some more, is estimated to be 2-5 hrs.

    Also keep in mind that the text and free graphics are used FREQUENTLY by people who purchase canvases on other sites. These are generally good for conversion and aid in providing a way for customers to very easily personalize in ways that they can’t do otherwise. I would test the app with all features and see what sales come through before removing what might be the main sales driver for your users compared to other sites that only have image-upload.

    – Sean

    #17894
    Sean P
    Sean P
    Keymaster

    Hi Andrei,

    After talking to our dev team, we can provide an alternate UX that removes the TEXT step with just about 1 hr of custom development and deployment, so in that case you can upgrade just to Standard License and we can deploy that new feature pretty quickly.

    Eliminating individual buttons within the images step is a bit more custom programming, for that one additional hours or a Managed License upgrade would take care of it.

    Thanks,

    – Sean

    #19564
    Sean P
    Sean P
    Keymaster

    Just an update, there is now a way to specify an alternate UX that removes additional steps to make it a 2-step app with only Image Upload and Checkout. Please contact us for more info if you would like more info!

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