customizer not showing up at all

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  • #8836
    nathan snathan simpson
    Participant

    Posted a support topic and email d- don’t see the support topic or any response but i got several emails asking me to post in support – please reply and let me know what needs to be done to test out plugin and get support… I have disabled ssl and tried all i know and as far as i can tell it is an issue with your server connecting to my site…

    >>>this is what the error says …

    app not working ….App does not exist! Please use a working MyStyle App ID
    Please contact MyStyle Platform through the website or via contact@mystyleplatform.com if you are looking for support or are having technical issues.

    >>>this is what email support says :

    i nathan,

    We do not offer tech support via email. Please post all plugin questions here:

    https://mystyleplatform.com/forums/

    Thanks,

    MyStyle Platform
    Product Personalization. Cloud Technology.
    Toll Free Customer Service: 855-210-6161 Option 5
    CustomerService@mystyleplatform.com
    http://www.MyStylePlatform.com

    >>>>>>> Round and round we go….

    #8850
    Sean PSean P
    Keymaster

    Hi Nathan,

    Sorry, we’re closed on the weekends for developer license support. I’ll respond to your forum post momentarily, which is 1 business day response.

    For more immediate support, phone support, or hands on help with your site, just upgrade your license :)

    Thanks

    #8855
    Sean PSean P
    Keymaster

    Hi Nathan,

    Sometimes that error is from not having the correct MyStyle License App ID and Secret in your settings. Can you doublecheck you have those entered in correctly by copying and pasting from your order confirmation email where you first received them?

    Actually I’m having a hard time locating your license under your name, can you give me your license number so I can take a look at your account closer?

    Thanks,

    – Sean

    #8860
    nathan snathan simpson
    Participant

    do you have id’s for trial or free versions? hoping to try it out on site before purchasing

    #8861
    Sean PSean P
    Keymaster

    Hi Nathan,

    No, sorry, we do not currently have a free trial offered at this time.

    You would need to purchase a license to try out the plugin. The truth is, the best installations need custom product templates and some support to implement nicely, which we can provide through the forum with the Developer License, or by Email & Phone with the Standard or Managed licenses.

    The developer licenses only really make sense if you have a straightforward customizer needs for how MyStyle comes out of the box, have your own developer resources that won’t need much support other than Forum for bugs and such, and a relatively small amount of product templates or templates that are in our demo set. Anything beyond this, and you would most likely be best served talking to the sales team about your specific specs and setup so we can get you a quote for the complete solution rather than just the 1 component.

    Thanks,

    – Sean

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