customizer not showing up at all

[Sean P]

Hi Nathan,

Sorry, we’re closed on the weekends for developer license support. I’ll respond to your forum post momentarily, which is 1 business day response.

For more immediate support, phone support, or hands on help with your site, just upgrade your license :)

Thanks

[Sean P]

Hi Nathan,

Sometimes that error is from not having the correct MyStyle License App ID and Secret in your settings. Can you doublecheck you have those entered in correctly by copying and pasting from your order confirmation email where you first received them?

Actually I’m having a hard time locating your license under your name, can you give me your license number so I can take a look at your account closer?

Thanks,

– Sean

[nathan simpson]

do you have id’s for trial or free versions? hoping to try it out on site before purchasing

[Sean P]

Hi Nathan,

No, sorry, we do not currently have a free trial offered at this time.

You would need to purchase a license to try out the plugin. The truth is, the best installations need custom product templates and some support to implement nicely, which we can provide through the forum with the Developer License, or by Email & Phone with the Standard or Managed licenses.

The developer licenses only really make sense if you have a straightforward customizer needs for how MyStyle comes out of the box, have your own developer resources that won’t need much support other than Forum for bugs and such, and a relatively small amount of product templates or templates that are in our demo set. Anything beyond this, and you would most likely be best served talking to the sales team about your specific specs and setup so we can get you a quote for the complete solution rather than just the 1 component.

Thanks,

– Sean

[Author]

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