Customize button not working

Home Forums Support Customize button not working

This topic contains 10 replies, has 2 voices, and was last updated by Sean P Sean P 2 months, 3 weeks ago.

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #17173
    Martin K
    Martin K
    Participant

    I have purchased a developer license and i have already added the Api key and secret key.

    when I have added a new product and go to the mystyle tab and enter a template id and enable the checkbox of make customization and save the product and then view the product in new tab customize button appear on the place of add to cart button. but when i click on the customize button nothing is happened. Please help me out for this kind of issue.

    Thankyou.

    #17178
    Sean P
    Sean P
    Keymaster

    Hi Martin,

    Can you supply a link to the page? I can check it out.

    A few things to doublecheck:

    * Make sure you have a valid product ID. Try product ID 1 if not.
    * Make sure your product has a price set. In WooCommerce, this can sometimes prevent the add-to-cart button (or customize button in it’s place) to be disabled.
    * Make sure if you have product options, they’re set. In WooCommerce products, if you use variations, the add-to-cart button (or customize button) can be disabled until variation options are chosen.
    * Make sure there are no javascript errors in the console
    * Try disabling additional plugins that may have a conflict, and test with just Woocommerce and MyStyle enabled.
    * Lastly, make sure you have the most current version of our plugin.

    Thanks,

    – Sean

    #17186
    Martin K
    Martin K
    Participant

    page link: https://www.katfamphoto.com/product/framed-canvas/

    but the site is under development so you can view only via admin panel.

    #17188
    Sean P
    Sean P
    Keymaster

    Hi Martin,

    I won’t be able to debug the page if I can’t access the page, unfortunately. Can you provide me with a Username and Login to be able to see the site? If you provide the login, I can verify all of your settings on the backend are correct and troubleshoot the issue on the front end as well.

    Do not provide the User/Pass here in the forum – you can email it or Google-Chat direct to me at sean@mystyleplatform.com

    Alternatively, if you can provide your server’s error log for any errors that occur when you load this page, or the console log if any errors are there, I can offer any insight into what they mean or log them as a bug ticket, if there appears to be one on our end.

    Thanks,

    – Sean

    #17189
    Martin K
    Martin K
    Participant

    Hello Sean,

    I have disable the maintenance mode plugin from the website now you can access the website without any obstruction.

    now mystyle plugin is working fine and i choose a photo frame template id 840 but when i upload image no preview was shown at right hand site.

    Please have a look and give me the best solution.

    page url: https://www.katfamphoto.com/premium-canvas/

    Thanks & Regards,

    #17190
    Martin K
    Martin K
    Participant

    I have created two product with different template id’s. but in a photo frame portrait id product in which when i upload image no image shown in the preview side although other product is working fine in which i have used different product template id(T-shirt ).

    Please have a look and give me best solution for this.

    Premium Canvas

    Framed Canvas

    Thankyou

    #17192
    Sean P
    Sean P
    Keymaster

    Hi Martin,

    Glad it’s working OK for you now.

    The Product Template ID 840 is actually an outdated template from the original Flash app, it has an issue with the mask that is outdated we can correct. The product actually allows design in the outer section of the frame, not the inner picture area. Is that what you want?

    If you want to set up a bunch of blank sizes, you can use the plugin TM Extra Product Options to set up “width” and “height” fields for one product. Then, you can use that product to set various sizes, click through to the Customizer, and copy those links as a way to generate dynamic product templates of various sizes and options.

    If you don’t want to go with blank sizes from the above method, you can have specific templates made to match your exact print specs, with graphical templates made for you and integrated with new template IDs by our team. We have to do those manually in house. You can purchase that service here through our website for a one-time fee per template, and you can keep the IDs private to your site once they’re made. New product template creation services can be purchased here: https://www.mystyleplatform.com/product-category/customizable-products/

    Thanks,

    – Sean

    #17195
    Sean P
    Sean P
    Keymaster

    Hi Martin,

    Product template 840 was updated to be compatible with the new Customizer, you can go ahead and try it now and it should automatically be updated on your site as well.

    Thanks,

    – Sean

    #17199
    Martin K
    Martin K
    Participant

    Hello Sean,

    I have tried with 840 id but it was not working.

    #17200
    Martin K
    Martin K
    Participant

    Hello Sean,

    Product id 840 template in which background image is successfully uploaded and then I went to second step for upload main picture it performs a same action as in step1 it creates a duplicate image laydown on the backgroung image and main image 4″x6″ still blank out.

    Customize

    #17203
    Sean P
    Sean P
    Keymaster

    Hi Martin,

    As noted in the previous reply, that is the intended behavior for this product template. It is a custom frame product, where you design on the outer frame and it comes with the center blank, for inserting a photo into in real life. The frame itself is printed, not the photo area in the center.

    If you like, we can help you develop custom product templates to meet your specs. You can purchase that service here through our website for a one-time fee per template, and you can keep the IDs private to your site once they’re made. Our new-product-template creation services can be purchased here: https://www.mystyleplatform.com/product-category/customizable-products/

    Also, if you want just blank templates of various sizes, you can do that yourself by using the plugin TM Extra Product Options by ThemeComplete and by setting up “width” and “height” fields. Then, enabling “configur8” within the ADvanced MyStyle product tab. This will allow the customize button to be clicked and then use the Address bar to copy a link to that size. Use that link within your design when you make buttons for that product, etc. When you do this, the URLs that go through and are recognized by MyStyle and load then at the sizes set on the product page when it goes through to the MyStyle Customizer on the next page.

    It’s a bit complicated, I know, which is why we’d recommend our Standard License support so we can help you out with it, or just to purchase premade templates from us that will work right away with a single ID.

    Thanks

Viewing 11 posts - 1 through 11 (of 11 total)

The topic ‘Customize button not working’ is closed to new replies.

Personalization and Customization Platform