Is it possible to add a disclaimer of the file types and the maximum sizes that are accepted on the customizer.
The easiest way would be to put a notice on your /customize/ page beneath the customizer.
Any size image is allowed for upload, they will be sized down to a practical size for print when uploaded through the app.
The file size is limited to a 20MB upload.
If you would like a feature added inside the customizer app, please use our Get a Quote form and describe the exact feature for our dev team to give an estimate.
Thank you, what file types are accepted? I noticed I can’t upload PDF’s.
Correct PDF’s are not supported natively in neither HTML5 Canvas nor Flash, the formats that are supported are JPG, PNG, GIF, BMP.
PDFs can be rasterized with any online service to JPG or PNG and then uploaded.
For a custom development we could create a PDF rasterizer for PDF uploads. You’ll want to get a quote for that using our standard quote form.
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